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Troubleshooting

Machine Trouble

The machine is not powered on.

The power cord may have been unplugged or may not be firmly plugged in.

Switch the machine power off, and then reconnect the power cord to the power outlet and the machine. Then switch the machine power on.

Connect the machine to a power outlet that supplies the proper rated voltage or current.

The display is blank.

The machine may be in Power Saver Mode. Press the <Power/Power Saver> button on the control panel to exit Power Saver Mode.

The machine makes an odd noise.

Install the machine on a level, sturdy surface.

Push the trays firmly into the machine.

There may be a foreign object inside the machine.

Switch the machine power off, and then remove the foreign object inside the machine. If the object cannot be removed without dismantling the machine, contact your local representative.

Condensation has formed in the machine.

On the control panel, set the Sleep Mode trigger time to more than 60 minutes, and let the machine stand with its power on for 60 minutes. Before using the machine, make sure that no water droplets remain inside the machine (rollers, metal parts, etc.).

If condensation occurs frequently, keep the machine power switched on by selecting > [Device] > [System Settings] > [System Clock / Timers] > [Warmer Mode] > [On] on the Control Panel. This may remedy the condensation.

The machine does not switch to the Power Saver Mode.

The machine does not enter the Low Power Mode or the Sleep Mode in the following cases to inform users on what is happening to the machine and provide its performance.

  • When the user is operating the Control Panel

  • When a message indicating to replace any one of the consumables is displayed

  • When the machine requires user operation for paper jams or open covers

  • When an error occurs due to machine failure

  • When the machine is executing the condensation prevention processing as the [Warmer Mode] is set to [On]