Smart Card Registration Trouble : Troubleshooting : Apeos C3567/C3067/C2567/C3061/C2561/C2061

Updatings for Add-on Application Trouble

Smart Card Registration Trouble

Error Code	Remedy
-	When a message that the user ID or password is incorrect appears, check the entered information and try again.
001, 003, 004, 007, 008, 009, 011, 012, 013, 017, 019, 035, 036, 051, 052, 053, 054, 065, 066, 067, 070, 071, 076, 080, 083, 084, 085, 086, 090, 092, 093, 094, 095, 097	Check if the LDAP server used for Login to Remote Accounts is set up correctly.
	Check the Active Directory settings.
002, 033, 089	Check if the LDAP server used for Login to Remote Accounts is set up correctly.
087	Check if the LDAP server used for Login to Remote Accounts is set up correctly.
087	Check that [`Attribute of Entered User Name`] or [`Attribute of Login User Name`] is correct.
016, 018, 032, 048, 049, 150, 151	Check the user ID and password and then enter them again.
	Check if the LDAP server used for Login to Remote Accounts is set up correctly.
	Check if the information of the corresponding user is registered to Active Directory.
	Check if the user is a valid user in Active Directory.
	Check if the password has been expired in Active Directory.
	If the password must be changed at initial login as configured in Active Directory, access to Active Directory from a device such as a computer to change the password.
021, 034	Check the user ID and password and then enter them again.
	Check if the LDAP server used for Login to Remote Accounts is set up correctly.
	Check if the password has been expired in Active Directory.
	If the password must be changed at initial login as configured in Active Directory, access to Active Directory from a device such as a computer to change the password.
050	The user trying to register the IC Card does not have the write privilege to the Active Directory server. Set the read and write privileges so that the user can modify his or her own information.
081, 091	Check if the LDAP server used for Login to Remote Accounts is set up correctly.
	Check the Active Directory server is powered on.
	Check the Active Directory settings.
	Check that the device is connected to a network.
110, 202, 704	Register again from the beginning.
122	Check the user ID, and then enter it again.
201	Enter the ID and password again.
301	Check the following and register again from the beginning. Set a password between 4 and 12 characters. If you do not wish to set a password, leave the field blank. Set a user ID within 32 single-byte characters. Set an e-mail address comprising of alphanumeric characters and symbols within 128 characters in total.
302, 303, 304	Request to your system administrator to delete the user information, and then register again.
307, 308, 308, 309, 404, 500, 600, 707, 900 to 999	Restart the machine. If the error still is not resolved, `contact your local representative`.
401, 706	Ask the system administrator the initial settings.
702	Request to the IC Card administrator to check your IC Card.
705	Log out with the log out icon.
710	Request to your system administrator to check the authentication settings.
711	Change the user ID.
801, 802	`Contact your local representative.`
1002, 3061	Log out with the Log In/Out button and try again.
3060, 3065	Wait for a while, and then try again.
3062	Log out, hold up the IC Card, and launch the Smart Card Registration.
3063	Ensure that the multifunction device is not running a job or an interrupt is not outstanding, and try again.
3064	Log in as the system administrator and start the Smart Card Registration again.