The file is too large in size. Lower the resolution, and import it again.

Check the “Transmission Results” in the Transmission Report - Job Undelivered and take an appropriate action.

If an error code is displayed, refer to Error Code Search in our official website to take action to resolve the error.

Multi-page TIFF files are formed by scanning multiple page documents. Install a TIFF Viewer compatible with multi-page TIFF.

If the files are saved in TIFF format, they can be opened using TIFF Viewer. If you can view PDF in your environment, save the files in PDF format.

Since files retrieved from Internet Services are converted into TIFF format, they can be opened using TIFF Viewer. If you can view PDF in your environment, save the files in PDF format.

Specify [Server] correctly.

Specify [Save Location] correctly.

When [SMB] is selected, correctly specify [Share Name].

The login name is not entered correctly. Check the login name you enter.

The password is not entered correctly. Check the password you enter.

The time set on the machine does not agree with that of Windows, when transmission is performed to Windows OS.

Synchronize the time settings of the machine and Windows.

On Windows OS, SMB transmission is attempted by users who do not set a password. Follow the steps below to change the settings of network access.

The root of the DFS name space specified for SMB transmission is comprised of more than three characters.

Specify a DFS name space with a root comprised of less than four characters.

The access right to the specified storage location is not set correctly. Set the access right to the specified storage location correctly so that you can read and write the files and folders.

The SMB port number is blocked. Check the destination server, the router between the MFD and the server, virus scanning software on the destination server, and firewall software to confirm whether the SMB port is blocked or not.

Set [Color Scanning] to [Grayscale] instead of [Black & White].