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Updatings for Add-on Application Trouble

ScanAuto Trouble

When detail information for this feature is required upon contacting us, tap on on the left top of the screen and check the content information from [About].

Message

Cause/Remedy

The selected feature is unavailable.

Turn off the multifunction device, make sure that the touch panel display is blank, and then turn on the multifunction device again. If the error still is not resolved, contact your local representative.

An error has occurred in the system or in this feature.

Contact your System Administrator.

Failed to obtain your email address.

This feature requires a successful retrieval of the user's email address upon login.

The system administrator must set the user's email address in [Email Address] for the user, under > [Device] > [Authentication/Accounting] > [Authentication/Security Settings] > [Authentication] > [Create/View User Accounts].

You do not have access to this feature.

The system administrator must remove restrictions on using [Scan] in [Feature Access/Limits] for the user, under > [Device] > [Authentication/Accounting] > [Authentication/Security Settings] > [Authentication] > [Create/View User Accounts].

Unable to start.

You have reached your scan limit.

Contact your System Administrator.

For the system administrator, take one of the following measures:

  • Reset the cumulative number of printed pages in [Reset Usage Data] for the user, under > [Device] > [Authentication/Accounting] > [Authentication/Security Settings] > [Authentication] > [Create/View User Accounts].

  • Increase the maximum number of allowed pages for Scan services in [Feature Access/Limits] for the user, under > [Device] > [Authentication/Accounting] > [Authentication/Security Settings] > [Authentication] > [Create/View User Accounts].

Unable to start.

You do not have access to this feature.

For the system administrator, take one of the following measures:

  • Remove restrictions on using [Scan] in [Feature Access/Limits] for the user, under > [Device] > [Authentication/Accounting] > [Authentication/Security Settings] > [Authentication] > [Create/View User Accounts].

  • Register the user in [Reset Usage Data] for the user, under > [Device] > [Authentication/Accounting] > [Authentication/Security Settings] > [Authentication] > [Create/View User Accounts].