Status of Working Folder
Status Information
| Current Status |
|
System Failure Information
| Posting date and time | Detail |
|---|---|
| 5:20 PM 10 March 2026 |
An Issue Detected.[Overview] Intermittent difficulties connecting to the Working Folder occurred. The service is currently available as usual. [Date and time] March 9, 2026 (Mon) 17:12 - March 10, 2026 (Tue) 10:35 (JST) [Status] Resolved [Affected areas] ・Web access [Cause of the issue] Network equipment failure in the cloud service infrastructure |
| 5:49 PM 3/9/2026 |
Notice regarding issue (restored).[Overview] Email delivery from the Working Folder to certain domain email addresses was delayed. The issue has been resolved, and emails are now being sent without delay. [Date and time] 2/24/2026 (Tue.) 16:28 - 2/26/2026 (Thu.) 8:15 (JST) [Status] Resolved [Affected areas] Emails to the following domains were experiencing delays. drewby.com fmyk.net hotmail.co.jp hotmail.ca hotmail.co.nz hotmail.co.uk hotmail.com hotmail.com.tw hotmail.de hotmail.fr infoseek.jp jqmail.jp live.ca live.cn live.co.uk live.com live.com.au live.jp live.ru livemail.tw msn.cn msn.com outlook.com outlook.fr outlook.jp tamama.keroro.com [Cause of the issue] Email blocking occurred due to a decrease in the reliability of the Microsoft email gateway. |
- In the event of a failure, failure information will be listed here.
- Please note that this information may not be updated at night or on holidays. Thank you for your understanding.
Maintenance Information
| Posting date and time | Impact |
|---|---|
| 10:30 AM 1/21/2026 |
February 2026 - Maintenance Announcement2/21/2026 (Sat.) 20:00 - 2/22/2026 (Sun.) 7:00 (JST) [Impact] The Working Folder Service will not be available during the maintenance period mentioned above. We would like to inform our customers who are using the linkage services below to take note of the following: (1) Fax Linkage service Received fax documents will be stored in the mailbox during the maintenance. Uploading to the Working Folder reports an error if there are incoming fax documents during the maintenance period. We recommend you to manually upload the received faxes stored in the mailbox to the Working Folder. (2) Working Folder Linkage for DocuShare The Working Folder linkage for DocuShare will not be available during the maintenance. Failed access to the Working Folder will be recorded as an error in the log file. We recommend you to temporarily disable the DocuShare-Working Folder sync settings before the maintenance period and enable the sync settings again after the service becomes available. We apologize for the inconvenience caused. We hope that we can continue to serve you with our Working Folder service. |