Status of FUJIFILM IWpro

Current Status

Posting date and time	Detail
4:05 PM 24 August 2026	Workspace screens may not display correctly When opening a workspace or folder, the documents may not be displayed in a list, and a message such as “No Items to display.” may appear. 【Occurrence】 August 17, 2026 (Mon.) - Ongoing 【Status】 We have identified the cause and are currently working on a fix. 【Cause】 An internal system error caused by the behavior of the cloud infrastructure during periods of temporarily concentrated processing. 【Workaround】 Please wait a short while, then click your web browser’s Refresh (Reload) button. * Please note that this is not the Refresh button in the upper-right corner of the FUJIFILM IWpro screen. We sincerely apologize for the inconvenience and appreciate your understanding.
6:38 PM 17 August 2026	Some Features Using Office Documents Were Affected (Issue Resolved) We confirmed an incident in which some features using Office documents did not function correctly. The issue has now been resolved. 【Incident Time】 August 17, 2026, 9:55 AM - 5:26 PM JST 【Affected Features】 * Workspace thumbnail generation * PDF conversion * Printing (uploading via a browser or selecting files stored in integrated services on a device*) Rule execution (when Word or Excel files are used as input files) *Integrated services: Box, Dropbox, Google Drive, kintone, Microsoft Teams, OneDrive for Business, and SharePoint Online 【Cause】 An outage affecting the Adobe Services API 【Resolution】 Adobe conducted recovery work on the Adobe Services API. 【Residual Impact】 Workspace: Thumbnails will not be generated for files uploaded during the incident. To generate thumbnails, update the version of the file. * Rule execution: Jobs that failed to convert files to PDF during the incident resulted in job errors. Please rerun them from the document import job list. 【Previously Announced Workarounds】 * To print an Office document, convert it to PDF on a PC before uploading. * For rule execution using an Office document on a PC as the input, convert the document to PDF and use the converted file instead.
08:24 PM 9 December 2025	OneDrive / SharePoint "Shared" folders cannot be selected as output/transfer destinations. Due to changes in Microsoft's integration specifications, OneDrive/SharePoint "Shared" folders are no longer displayed and cannot be selected for the following functions: - Output Destination Settings (Web screen) - Scan to save location (MFP application) - Print from save location (MFP application) - Save location for Scan Delivery (MFP application) - Transfer Destination for Fax Delivery (MFP application) Note: Rules already configured in Rule Settings, as well as rules already set for Scan Delivery / Fax Delivery, can still be executed. For SharePoint and OneDrive, while functionality is limited to specific targets, you may be able to select shared folders using the following methods. * For SharePoint: Select "Sites" instead of "Share," then navigate through the site to select the shared folder. Applicable to: - Output destination by rule (Web screen) - Scan to save destination (MFP application) - Print from Save Location (MFP application) * For OneDrive: You can select a shared folder by navigating from "Users". Applicable to: - Output destination via rules (Web screen) We are currently gathering information from Microsoft regarding this matter and considering appropriate measures.

- In the event of a failure, failure information will be listed here.

Posting date and time	Impact
03:25 PM 04 August 2026	[Important] Notice of system maintenance (15 August 2026) (* This system maintenance has been completed.) Thank you for using our FUJIFILM IWpro. System maintenance will be carried out as outlined below. We apologize for any inconvenience this may cause and appreciate your understanding and cooperation. [ System maintenance Date/Time ] Saturday, 15 August 2026, 20:00 - Sunday, 16 August 2026, 02:00 (JST) [ Scope of impact to customers ] The following functions will not be available during system maintenance. - File Management - Rule Settings (Execution of a rule whose output destination is File Management) During the above period, jobs using rules with output destination set to File Management may cause errors. If a job encounters an error, a notification email will be sent by this service. For those jobs that have encountered errors, please re-execute them from the job list screen after the maintenance is completed. Please note that even during the maintenance period, you can view, display, and download the job details from the job list screen. If you are using any of the following functions, please check the details and take the necessary action. [ Customers using Smart Workstream's Capture Client for older products ] Please adjust your work schedule as registration from the capture client will not be available during the maintenance period. If you are using a capture client and have monitoring settings enabled, we recommend that you stop the capture client service prior to maintenance. If monitoring is executed during the above time period while documents are stored in the monitoring folder, uploading to FUJIFILM IWpro will result in an error and the documents will be moved to an inactive folder. Please refer to the following section of the Capture Operation Guide for settings. - Confirmation of Monitoring Settings "2.1 Registration from PC", "Setting up monitored folders, rules, and e-mail notifications", "Setting up folders" No action is required if the monitoring status is disabled. The initial value after the capture client is installed is monitoring disabled. - Stopping the capture client service "2.1 Registration from PC" "Start FUJIFILM Smart Workstream Capture Client" Starting and stopping are the same procedure. The operation guide describes the startup procedure, but please read it as the shutdown procedure. [ Customers using the Rule Settings function ] Please adjust your schedule considering the impact on the following functionalities. - "Test Execution" of rules with output destination set to File Management. Thank you for your continued support of the FUJIFILM IWpro.
04:20 PM 17 July 2026	[Important] Notice of system maintenance (25 July 2026) (* This system maintenance has been completed.) Thank you for using our FUJIFILM IWpro service. System maintenance will be carried out as outlined below. We apologize for any inconvenience this may cause and appreciate your understanding and cooperation. [ System maintenance Date/Time ] Saturday, 25 July 2026, 21:00 - Sunday, 26 July 2026, 3:00 (JST) [ Scope of impact to customers ] The following functions will not be available during system maintenance. - File Management - Workspace - Import Document - Rule Settings - Scan Delivery (Saving to OneDrive, Box, Google Drive) - Fax Delivery (Saving to OneDrive, Box, Google Drive) During the above period, there may be errors in the Import Document process after transfer from multifunction printers and other sources. You will receive email notifications from this service regarding any jobs that encounter errors. For those jobs that have encountered errors, please re-execute them from the job list screen after the maintenance is completed. Please note that even during the maintenance period, you can view, display, and download the job details from the job list screen. If you are using any of the following functions, please check the details and take the necessary action. < Customers using Smart Workstream's Capture Client for older products > Please adjust your work schedule as registration from the capture client will not be available during the maintenance period. If you are using a capture client and have monitoring settings enabled, we recommend that you stop the capture client service prior to maintenance. If monitoring is executed during the above time period while documents are stored in the monitoring folder, uploading to FUJIFILM IWpro will result in an error and the documents will be moved to an inactive folder. Please refer to the following section of the Capture Operation Guide for settings. - Confirmation of Monitoring Settings "2.1 Registration from PC", "Setting up monitored folders, rules, and e-mail notifications", "Setting up folders" No action is required if the monitoring status is disabled. The initial value after the capture client is installed is monitoring disabled. - Stopping the capture client service "2.1 Registration from PC" "Start FUJIFILM Smart Workstream Capture Client" Starting and stopping are the same procedure. The operation guide describes the startup procedure, but please read it as the shutdown procedure. < Customers using the Workspace function > Please adjust your schedule considering the impact on the following functionalities. - The following Task Toolbar Tools are integrated with Automation and will be affected: - "Output Attribute Information to CSV". - "Insert Attribute Values Into Forms". - "Register Attribute Values to kintone". - "Create a Form from kintone". - Display of "Data Validation" Screen. < Customers using the Import Document function > If "Import Document" is performed during the maintenance period, errors may occur during job execution. Please refrain from "Import Document" during the maintenance period. After the maintenance is completed, please perform the following re-execution operation for documents that resulted in errors. - Jobs that resulted in errors during rule execution. Please re-execute the job that resulted in an error from the "Import Document" job list screen. < Customers using the Rule Settings function > Please adjust your schedule considering the impact on the following functionalities. - "Test Execution" of rules - Editing of "Form Type Setting" in the rule editor < Customers who are using Scan Delivery > Please adjust your work schedule as errors may occur if you perform the following operations during the system maintenance time. - Saving to OneDrive, Box, Google Drive If an error occurs, please re-execute the operation after the maintenance is completed. < Customers using Fax Delivery > Please adjust your work schedule as errors may occur if you perform the following operations during the system maintenance time. - Saving to OneDrive, Box, Google Drive During system maintenance, documents cannot be transferred to the FUJIFILM IWpro server. A transfer error will occur and the documents will be stored in the incoming folder. If an error occurs, please perform the following re-execution operation after the maintenance is completed. To transfer documents stored in the incoming folder, see [FUJIFILM IWpro User Guide] [FUJIFILM IWpro Fax Delivery User Guide]. [Forward Received Faxes Stored in a Folder Manually] (p. 69). During the maintenance period and after its completion, we kindly ask you to take the above actions as necessary. Thank you for your continued support of the FUJIFILM IWpro service.
05:10 PM 02 July 2026	[Important] Notice of system maintenance (11 July 2026) (* This system maintenance has been completed.) Thank you for using our FUJIFILM IWpro service. System maintenance will be carried out as outlined below. We apologize for any inconvenience this may cause and appreciate your understanding and cooperation. [ System maintenance Date/Time ] Saturday, 11 July 2026, 21:00 - Sunday, 12 July 2026, 2:00 (JST) [ Scope of impact to customers ] The following functions will not be available during system maintenance. - File Management - Workspace - Import Document - Rule Settings - Scan Delivery (Saving to OneDrive, Box, Google Drive) - Fax Delivery (Saving to OneDrive, Box, Google Drive) During the above period, there may be errors in the Import Document process after transfer from multifunction printers and other sources. You will receive email notifications from this service regarding any jobs that encounter errors. For those jobs that have encountered errors, please re-execute them from the job list screen after the maintenance is completed. Please note that even during the maintenance period, you can view, display, and download the job details from the job list screen. If you are using any of the following functions, please check the details and take the necessary action. < Customers using Smart Workstream's Capture Client for older products > Please adjust your work schedule as registration from the capture client will not be available during the maintenance period. If you are using a capture client and have monitoring settings enabled, we recommend that you stop the capture client service prior to maintenance. If monitoring is executed during the above time period while documents are stored in the monitoring folder, uploading to FUJIFILM IWpro will result in an error and the documents will be moved to an inactive folder. Please refer to the following section of the Capture Operation Guide for settings. - Confirmation of Monitoring Settings "2.1 Registration from PC", "Setting up monitored folders, rules, and e-mail notifications", "Setting up folders" No action is required if the monitoring status is disabled. The initial value after the capture client is installed is monitoring disabled. - Stopping the capture client service "2.1 Registration from PC" "Start FUJIFILM Smart Workstream Capture Client" Starting and stopping are the same procedure. The operation guide describes the startup procedure, but please read it as the shutdown procedure. < Customers using the Workspace function > Please adjust your schedule considering the impact on the following functionalities. - The following Task Toolbar Tools are integrated with Automation and will be affected: - "Output Attribute Information to CSV". - "Insert Attribute Values Into Forms". - "Register Attribute Values to kintone". - "Create a Form from kintone". - Display of "Data Validation" Screen. < Customers using the Import Document function > If "Import Document" is performed during the maintenance period, errors may occur during job execution. Please refrain from "Import Document" during the maintenance period. After the maintenance is completed, please perform the following re-execution operation for documents that resulted in errors. - Jobs that resulted in errors during rule execution. Please re-execute the job that resulted in an error from the "Import Document" job list screen. < Customers using the Rule Settings function > Please adjust your schedule considering the impact on the following functionalities. - "Test Execution" of rules - Editing of "Form Type Setting" in the rule editor < Customers who are using Scan Delivery > Please adjust your work schedule as errors may occur if you perform the following operations during the system maintenance time. - Saving to OneDrive, Box, Google Drive If an error occurs, please re-execute the operation after the maintenance is completed. < Customers using Fax Delivery > Please adjust your work schedule as errors may occur if you perform the following operations during the system maintenance time. - Saving to OneDrive, Box, Google Drive During system maintenance, documents cannot be transferred to the FUJIFILM IWpro server. A transfer error will occur and the documents will be stored in the incoming folder. If an error occurs, please perform the following re-execution operation after the maintenance is completed. To transfer documents stored in the incoming folder, see [FUJIFILM IWpro User Guide] [FUJIFILM IWpro Fax Delivery User Guide]. [Forward Received Faxes Stored in a Folder Manually] (p. 69). During the maintenance period and after its completion, we kindly ask you to take the above actions as necessary. Thank you for your continued support of the FUJIFILM IWpro service.

FUJIFILM IWpro

- Partial Outage