Status of FUJIFILM IWpro

Current Status

Posting date and time	Detail
09:52 AM 29 May 2026	There was an issue affecting access to the File Management. Some customers experienced difficulty accessing the File Management. The issue has now been resolved. Status: Resolved Start Time: 29 May, 2026 (Fri) 9:52 AM - 5:10 PM (JST) Cause: Service disruption caused by an increase in concurrent database connections
02:18 PM 21 May 2026	There was an issue affecting access to the File Management. Some customers experienced difficulty accessing the File Management. The issue has now been resolved. Status: Resolved Start Time: 21 May, 2026 (Thu) 13:51 - 15:35 PM (JST) Cause: Service disruption caused by an increase in concurrent database connections
08:24 PM 9 December 2025	OneDrive / SharePoint "Shared" folders cannot be selected as output/transfer destinations. Due to changes in Microsoft's integration specifications, OneDrive/SharePoint "Shared" folders are no longer displayed and cannot be selected for the following functions: - Output Destination Settings (Web screen) - Scan to save location (MFP application) - Print from save location (MFP application) - Save location for Scan Delivery (MFP application) - Transfer Destination for Fax Delivery (MFP application) Note: Rules already configured in Rule Settings, as well as rules already set for Scan Delivery / Fax Delivery, can still be executed. For SharePoint and OneDrive, while functionality is limited to specific targets, you may be able to select shared folders using the following methods. * For SharePoint: Select "Sites" instead of "Share," then navigate through the site to select the shared folder. Applicable to: - Output destination by rule (Web screen) - Scan to save destination (MFP application) - Print from Save Location (MFP application) * For OneDrive: You can select a shared folder by navigating from "Users". Applicable to: - Output destination via rules (Web screen) We are currently gathering information from Microsoft regarding this matter and considering appropriate measures.

- In the event of a failure, failure information will be listed here.

Posting date and time	Impact
03:39 PM 29 May 2026	[Important] Notice of emergency system maintenance (29 May 2026) (* This system maintenance has been completed.) Thank you for using our FUJIFILM IWpro service. Emergency system maintenance will be carried out as outlined below. We apologize for any inconvenience this may cause and appreciate your understanding and cooperation. [ System maintenance Date/Time ] Friday, 29 May 2026, 16:00 - 17:30 (JST) [ Scope of impact to customers ] The following functions will not be available during system maintenance. - File Management If you are using any of the following functions, please check the details and take the necessary action. < Customers using Smart Workstream's Capture Client for older products > Please adjust your work schedule as registration from the capture client will not be available during the maintenance period. If you are using a capture client and have monitoring settings enabled, we recommend that you stop the capture client service prior to maintenance. If monitoring is executed during the above time period while documents are stored in the monitoring folder, uploading to FUJIFILM IWpro will result in an error and the documents will be moved to an inactive folder. Please refer to the following section of the Capture Operation Guide for settings. - Confirmation of Monitoring Settings "2.1 Registration from PC", "Setting up monitored folders, rules, and e-mail notifications", "Setting up folders" No action is required if the monitoring status is disabled. The initial value after the capture client is installed is monitoring disabled. - Stopping the capture client service "2.1 Registration from PC" "Start FUJIFILM Smart Workstream Capture Client" Starting and stopping are the same procedure. The operation guide describes the startup procedure, but please read it as the shutdown procedure. Thank you for your continued support of the FUJIFILM IWpro service.
12:24 PM 29 May 2026	[Important] Emergency Maintenance Will Be Performed (* This system maintenance has been completed.) Thank you for using our FUJIFILM IWpro. We will carry out an emergency maintenance as described below. During the maintenance, errors may occur in the File Management. [ System maintenance Date/Time ] Friday, 29 May 2026, 12:20 - 16:50 (JST) We apologize for any inconvenience this may cause and appreciate your understanding and cooperation.
04:15 PM 27 April 2026	[Important] Notice of system maintenance (16 May 2026) (* This system maintenance has been completed.) Thank you for using our FUJIFILM IWpro service. System maintenance will be carried out as outlined below. We apologize for any inconvenience this may cause and appreciate your understanding and cooperation. [ System maintenance Date/Time ] Saturday, 16 May 2026, 20:00 - Sunday, 17 May 2026, 1:30 (JST) [ Scope of impact to customers ] The following functions will not be available during system maintenance. - Workspace - Import Document - Rule Settings During the above period, there may be errors in the document import process after transfer from multifunction printers and other sources. You will receive email notifications from this service regarding any jobs that encounter errors. For those jobs that have encountered errors, please re-execute them from the job list screen after the maintenance is completed. Please note that even during the maintenance period, you can view, display, and download the job details from the job list screen. If you are using any of the following functions, please check the details and take the necessary action. [ Customers using the Workspace function ] Please adjust your schedule considering the impact on the following functionalities. - The following Task Toolbar Tools are integrated with Automation and will be affected: - "Output Attribute Information to CSV". - "Insert Attribute Values Into Forms". - "Register Attribute Values to kintone". - "Create a Form from kintone". - Display of "Data Validation" Screen. [ Customers using the Import Document function ] If "Import Document" is performed during the maintenance period, errors may occur during job execution. Please refrain from "Import Document" during the maintenance period. After the maintenance is completed, please perform the following re-execution operation for documents that resulted in errors. - Jobs that resulted in errors during rule execution. Please re-execute the job that resulted in an error from the "Import Document" job list screen. [ Customers using the Rule Settings function ] Please adjust your schedule considering the impact on the following functionalities. - "Test Execution" of rules - Editing of "Form Type Setting" in the rule editor Thank you for your continued support of the FUJIFILM IWpro service.

FUJIFILM IWpro

- Operational