Status of FUJIFILM IWpro
Status Information
| Current Status |
|
System Failure Information
| Posting date and time | Detail |
|---|---|
| 11:20 AM 03 July 2026 |
Performance Degradation Occurred in the Workspace(Resolved)When Workspace performance was degraded, some documents remained in the "Processing" status and became unavailable for use. If this occurs, canceling the processing job may help resolve the issue. Processing jobs can be canceled from the "Processing" screen within the Workspace admin menu. [Status] Restored [Occurrence Period] Around 9:29 AM to 12:29 PM, July 3, 2026 (Corrective action taken at 12:29 PM) |
| 12:40 PM 02 July 2026 |
Performance Degradation Occurred in the Workspace |
| 05:40 PM 22 June 2026 |
Performance degradation occurred for some customers in Workspace (Resolved).We sincerely apologize for the inconvenience caused to the affected customers. (Updated on June 22, 2026, 9:18 PM) [Status] Resolved [Occurrence Date and Time] Around 9:11 AM to 9:00 PM on June 22, 2026 [Cause] Temporary impact following maintenance. For some customers, depending on usage conditions, the time until the issue was resolved was longer than usual. [Action Taken] Manual execution of processes to resolve the impact. |
| 10:37 AM 16 June 2026 |
Regarding the behavior of “Save a Copy” when sending documents in the workspace (Fixed)As a result, when launching the [Send to Personal Postbox, Tray] or [Send to Workspace] tools from the task navigation tab, the [Save a Copy] option could appear differently from how it was displayed before June 12. As this behavior had a significant impact on customer usage, it has been reverted to the behavior prior to June 12. We apologize for any inconvenience caused to our customers. [Details of the behavior] ▼ Behavior before June 12 When launching the [Send to Personal Postbox, Tray] or [Send to Workspace] tools from the task navigation tab, the [Save a Copy] selection follows the settings configured at the time the tool was created. ▼ Behavior after the June 13 maintenance When launching the [Send to Personal Postbox, Tray] or [Send to Workspace] tools from the task navigation tab, the [Save a Copy] selection follows the personal settings (gear icon > [Send] > [Save a Copy]). |
| 08:24 PM 9 December 2025 |
OneDrive / SharePoint "Shared" folders cannot be selected as output/transfer destinations.- Output Destination Settings (Web screen) - Scan to save location (MFP application) - Print from save location (MFP application) - Save location for Scan Delivery (MFP application) - Transfer Destination for Fax Delivery (MFP application) Note: Rules already configured in Rule Settings, as well as rules already set for Scan Delivery / Fax Delivery, can still be executed. For SharePoint and OneDrive, while functionality is limited to specific targets, you may be able to select shared folders using the following methods. * For SharePoint: Select "Sites" instead of "Share," then navigate through the site to select the shared folder. Applicable to: - Output destination by rule (Web screen) - Scan to save destination (MFP application) - Print from Save Location (MFP application) * For OneDrive: You can select a shared folder by navigating from "Users". Applicable to: - Output destination via rules (Web screen) We are currently gathering information from Microsoft regarding this matter and considering appropriate measures. |
- In the event of a failure, failure information will be listed here.
Maintenance Information
| Posting date and time | Impact |
|---|---|
| 05:10 PM 02 July 2026 |
[Important] Notice of system maintenance (11 July 2026)Thank you for using our FUJIFILM IWpro service. System maintenance will be carried out as outlined below. We apologize for any inconvenience this may cause and appreciate your understanding and cooperation. [ System maintenance Date/Time ] Saturday, 11 July 2026, 21:00 - Sunday, 12 July 2026, 2:00 (JST) [ Scope of impact to customers ] The following functions will not be available during system maintenance. - File Management - Workspace - Import Document - Rule Settings - Scan Delivery (Saving to OneDrive, Box, Google Drive) - Fax Delivery (Saving to OneDrive, Box, Google Drive) During the above period, there may be errors in the Import Document process after transfer from multifunction printers and other sources. You will receive email notifications from this service regarding any jobs that encounter errors. For those jobs that have encountered errors, please re-execute them from the job list screen after the maintenance is completed. Please note that even during the maintenance period, you can view, display, and download the job details from the job list screen. If you are using any of the following functions, please check the details and take the necessary action. < Customers using Smart Workstream's Capture Client for older products > Please adjust your work schedule as registration from the capture client will not be available during the maintenance period. If you are using a capture client and have monitoring settings enabled, we recommend that you stop the capture client service prior to maintenance. If monitoring is executed during the above time period while documents are stored in the monitoring folder, uploading to FUJIFILM IWpro will result in an error and the documents will be moved to an inactive folder. Please refer to the following section of the Capture Operation Guide for settings. - Confirmation of Monitoring Settings "2.1 Registration from PC", "Setting up monitored folders, rules, and e-mail notifications", "Setting up folders" *No action is required if the monitoring status is disabled. The initial value after the capture client is installed is monitoring disabled. - Stopping the capture client service "2.1 Registration from PC" "Start FUJIFILM Smart Workstream Capture Client" *Starting and stopping are the same procedure. The operation guide describes the startup procedure, but please read it as the shutdown procedure. < Customers using the Workspace function > Please adjust your schedule considering the impact on the following functionalities. - The following Task Toolbar Tools are integrated with Automation and will be affected: - "Output Attribute Information to CSV". - "Insert Attribute Values Into Forms". - "Register Attribute Values to kintone". - "Create a Form from kintone". - Display of "Data Validation" Screen. < Customers using the Import Document function > If "Import Document" is performed during the maintenance period, errors may occur during job execution. Please refrain from "Import Document" during the maintenance period. After the maintenance is completed, please perform the following re-execution operation for documents that resulted in errors. - Jobs that resulted in errors during rule execution. Please re-execute the job that resulted in an error from the "Import Document" job list screen. < Customers using the Rule Settings function > Please adjust your schedule considering the impact on the following functionalities. - "Test Execution" of rules - Editing of "Form Type Setting" in the rule editor < Customers who are using Scan Delivery > Please adjust your work schedule as errors may occur if you perform the following operations during the system maintenance time. - Saving to OneDrive, Box, Google Drive If an error occurs, please re-execute the operation after the maintenance is completed. < Customers using Fax Delivery > Please adjust your work schedule as errors may occur if you perform the following operations during the system maintenance time. - Saving to OneDrive, Box, Google Drive During system maintenance, documents cannot be transferred to the FUJIFILM IWpro server. A transfer error will occur and the documents will be stored in the incoming folder. If an error occurs, please perform the following re-execution operation after the maintenance is completed. To transfer documents stored in the incoming folder, see [FUJIFILM IWpro User Guide] [FUJIFILM IWpro Fax Delivery User Guide]. [Forward Received Faxes Stored in a Folder Manually] (p. 69). During the maintenance period and after its completion, we kindly ask you to take the above actions as necessary. Thank you for your continued support of the FUJIFILM IWpro service. |
| 04:00 PM 11 June 2026 |
[Important] Impact of Maintenance of the National Tax Agency Japan Corporate Number System Web APIThe National Tax Agency Japan will conduct maintenance on its Corporate Number Publication Site during the period shown below. As a result, during the maintenance window, FUJIFILM IWpro will not be able to verify the Qualified Invoice Issuer Registration Number used in Japan’s qualified invoice system. To avoid the impact, please refrain from using the“Confirm/Correct” function during the maintenance window for documents whose document attributes include the Qualified Invoice Issuer Registration Number. [ Maintenance Information ] Maintenance of the Corporate Number Publication Site operated by the National Tax Agency of Japan https://www.houjin-bangou.nta.go.jp/sp/oshirase/r08/r080529.html [ System maintenance Date/Time ] Saturday, 20 June 2026, 10:00 - 20:00 (JST) [ Scope of impact to customers ] If Register is executed in the“Confirm/Correct” function in the FUJIFILM IWpro Workspace during the above period, the following message may appear: “The company with this registration number could not be confirmed with the National Tax Agency Japan.Do you want to continue processing?” [ Workaround ] If the above message appears, click Continue and save the document. After some time has passed, run the“Confirm/Correct” function again and click Register. The number will then be revalidated. |
| 04:00 PM 11 June 2026 |
[Important] Notice of system maintenance (18 June 2026)Thank you for using our FUJIFILM IWpro service. System maintenance will be carried out as outlined below. [ System maintenance Date/Time ] Thursday, 18 June 2026, 21:00 - 23:00 (JST) [ Maintenance details ] Minor fix to the Print function [ Scope of impact to customers ] There may be a very brief impact during the system maintenance period. Only if usage coincides with the affected timing, an error may occur in the following function. Thank you for your continued support of FUJIFILM IWpro. |
| 05:05 PM 4 June 2026 |
[Important] Notice of system maintenance (13 June 2026)[ System maintenance Date/Time ] Saturday, 13 June 2026, 20:00 - Sunday, 14 June 2026, 04:00 (JST) [ Scope of impact to customers ] The following functions will not be available during system maintenance. - File Management - Workspace - Import Document - Rule Settings - Device Management - Scan Delivery (Saving to OneDrive, Box, Google Drive) - Fax Delivery (Saving to OneDrive, Box, Google Drive) During the above period, the Import Document process for documents transferred from multifunction devices and other sources after 21:00 (JST) may fail. For jobs that encounter such errors, please take appropriate action after the maintenance is completed. For instructions on how to handle error jobs, please refer to the following link: https://opencds-fb.fujifilm.com/gen/fbiwpro_aux/help/en/manual/rec/rec_06.html If you are using any of the following functions, please check the details and take the necessary action. < Customers using Smart Workstream's Capture Client for older products > Please adjust your work schedule as registration from the capture client will not be available during the maintenance period. If you are using a capture client and have monitoring settings enabled, we recommend that you stop the capture client service prior to maintenance. If monitoring is executed during the above time period while documents are stored in the monitoring folder, uploading to FUJIFILM IWpro will result in an error and the documents will be moved to an inactive folder. Please refer to the following section of the Capture Operation Guide for settings. - Confirmation of Monitoring Settings "2.1 Registration from PC", "Setting up monitored folders, rules, and e-mail notifications", "Setting up folders" *No action is required if the monitoring status is disabled. The initial value after the capture client is installed is monitoring disabled. - Stopping the capture client service "2.1 Registration from PC" "Start FUJIFILM Smart Workstream Capture Client" *Starting and stopping are the same procedure. The operation guide describes the startup procedure, but please read it as the shutdown procedure. < Customers using the Workspace function > Please adjust your schedule considering the impact on the following functionalities. - FUJIFILM IWpro Tools will be affected: If an error occurs, please perform the operation again after the system maintenance is completed. - If the Setting for Automatic Document Import is enabled for working with DocuSign, Automatic Document Import will not be performed during the system maintenance. After the system maintenance is completed, the Document Import will be executed automatically. < Customers using the Import Document function > If the settings are set to Import Document during system maintenance hours, an error will occur when storing documents in FUJIFILM IWpro. After system maintenance is complete, please re-import the document that caused the error. For details, please refer to [FUJIFILM IWpro User Guide] [Import Document] [General User Operations] [Using a Web Browser] [Retrying Error Jobs] [When Retrying the Selected Job]. < Customers using the Rule Settings function > Please adjust your schedule considering the impact on the following functionalities. - "Test Execution" of rules - Editing of "Form Type Setting" in the rule editor < Customers using the Print function > Please adjust your work schedule as the following functionalities will be affected: - Registering print jobs - Instructing printing from Multifunction Printers - Approval process for "Offsite Printing" If an error occurs, please perform the operation again after the maintenance is completed. < Customers using Device Management function > Please adjust your work schedule as the following functionality will be affected: - Registering or Deleting a printers If an error occurs, please perform the operation again after the system maintenance is completed. < Customers who are using Scan Delivery > Please adjust your work schedule as errors may occur if you perform the following operations during the system maintenance time. - Saving to OneDrive, Box, Google Drive If an error occurs, please re-execute the operation after the maintenance is completed. < Customers using Fax Delivery > Please adjust your work schedule as errors may occur if you perform the following operations during the system maintenance time. - Saving to OneDrive, Box, Google Drive During system maintenance, documents cannot be transferred to the FUJIFILM IWpro server. A transfer error will occur and the documents will be stored in the incoming folder. If an error occurs, please perform the following re-execution operation after the maintenance is completed. To transfer documents stored in the incoming folder, see [FUJIFILM IWpro User Guide] [FUJIFILM IWpro Fax Delivery User Guide]. [Forward Received Faxes Stored in a Folder Manually] (p. 69). During the maintenance period and after its completion, we kindly ask you to take the above actions as necessary. |