FUJIFILM Business Innovation
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Status of FUJIFILM IWpro

Status Information

Current Status

System Failure Information

Posting date and time Detail
1:15 PM 2 April 2026
Temporary Instability May Have Occurred
Due to system instability, there were times when access was difficult.
The issue occurred intermittently and temporarily.

【Cause】 Under investigation.
There is a possibility of network equipment trouble in the cloud service infrastructure.

[Occurrence Times]
April 2, 2026, from 9:01 to 9:08
April 2, 2026, from 10:26 to 10:33

It has been confirmed that some registrations from the Document Management Capture Client resulted in errors.
If a registration error occurred, an automatic email notification was sent. Please check your email accordingly.
04:35 PM 10 March 2026
Temporary Instability May Have Occurred
Due to system instability, there were times when access was difficult.
The issue occurred intermittently and temporarily.

[STATUS] Recovered
[CAUSE] Network equipment failure in the cloud service infrastructure
[RESPONSE] System restoration by the cloud service infrastructure

[Occurrence Times]
March 9, 2026, from 17:12 to 17:27
March 10, 2026, from 8:30 to 9:03
March 10, 2026, from 9:35 to 9:40
March 10, 2026, from 10:15 to 10:35

It has been confirmed that some registrations from the Document Management Capture Client resulted in errors.
If a registration error occurred, an automatic email notification was sent. Please check your email accordingly.
16:30 PM 17 February 2026
Delays Occurring in Some Notification Emails for Document Management (Resolved)
There were delays occurring in the digest-style notification emails sent once per hour for Document Management.
The issue has now been resolved.
 
* Timestamp: Error notifications
* Process: Notifications of updating business items or steps
* Document Translation: Completion notifications
* Document: Status Auto Transition notifications
 
Please note that there are no delays in the notification emails sent immediately.
 
* Process: Requesting approval
* Document: Cabinet alert notifications
* Capture: Error notifications
 
[Occurrence Period]
From around 2:30 PM on February 13, 2026
to around 4:00 PM on February 17, 2026
 
Cause: A large number of error notifications triggered by usage conditions
Status: The issue has been resolved.

- In the event of a failure, failure information will be listed here.

Maintenance Information

Posting date and time Impact
03:47 PM 17 March 2026
[Important] Notice of system maintenance (20 March 2026)
Thank you for using our FUJIFILM IWpro.

System maintenance will be carried out as outlined below.
We apologize for any inconvenience this may cause and appreciate your understanding and cooperation.

[ System maintenance Date/Time ]
Friday, 20 March 2026, 21:00 - 23:00 (JST)

[ Scope of impact to customers ]
During system maintenance, the service may become unstable and errors may occur in the following functions.
* Device Management

Thank you for your continued support of the FUJIFILM IWpro.
06:32 PM 5 March 2026
[Important] Notice of system maintenance (12 March 2026)
Thank you for using our FUJIFILM IWpro.

System maintenance will be carried out as outlined below.
We apologize for any inconvenience this may cause and appreciate your understanding and cooperation.

[ System maintenance Date/Time ]
Thursday, 12 March 2026, 21:00 - 23:30 (JST)

[ Scope of impact to customers ]
During system maintenance, the service may become unstable and errors may occur in the following functions.
* Print
* Device Management

Thank you for your continued support of the FUJIFILM IWpro.

FUJIFILM IWpro

- Operational