Troubleshooting

The following table describes the messages that are displayed when trouble occurs, and the corrective actions to handle them.
Message Corrective Action
Unable to connect to the network.
Check the network settings.
Check the network connection status, such as if the LAN cable is disconnected.
The server is currently busy. Please retry the operation. Check if there is a problem with the external server that DocuWorks Cloud Connect will connect to.
Login has failed.
Check whether the time of the PC you are using is correct.
Set the Windows time correctly.
Login has failed.
Check the contents of your DocuWorks Cloud Connect contract.
Please contact our sales representative.
Try again later. Please wait a while and try again.
Access to {Cloud Service} is not allowed. Check the connection information set in FUJIFILM BI Direct. Make settings to connect to the cloud service from the tenant.
For details, refer to the "Tenant Administrator Guide".